Quality Policy & Objectives
The Management of Portrack Handling Ltd fully recognise the need for a comprehensive system of Quality Assurance to ensure that the services supplied by the Company completely fulfil the needs of our customers, and are developed in such a way so as to continually improve customer service performance.
Directors, management and supervisory staff have responsibilities for the implementation of the policy. PHL senior management ensure Quality issues are given adequate consideration in the planning and day-to-day supervision of all work.
The Company’s primary Quality Objectives are to:
- Ensure that service contracts are fulfilled in accordance with the performance parameters agreed with individual customers, whether on a project, or continuous, basis of operation.
- Conduct its business in such a manner as to eliminate customer complaints and / or claims for product loss or damage being made by its customers.
- Conduct its business in such a manner as to avoid claims for consequential loss being made by its customers
- Identify and implement performance / method of work improvements when providing contracted services for customers in order to demonstrate ongoing development of customer service performance
Measurement and analysis procedures are in place to verify performance in achieving the above objectives, and reviewing targets for continual improvement.The Quality Management System documents the above procedures, together with the business processes and other control procedures by which the Company will deliver a high quality of customer service.
All employees have a responsibility for the quality of their own work. The Compliance Manager will administer the requirements of the Quality Management System on behalf of the management team. All provisions contained in the Quality Management System will at all times be maintained as a matter of strict company policy and carry the full authority of the Managing Director. The Company will undertake to comprehensively train all personnel in procedures, methods and working practises relevant to the correct performance in their duties at all times.
Audits of the system will be performed in accordance with laid down procedure, and the Managing Director shall chair the Management Review.
Norman Davison – Managing Director
The Grange Business Centre